Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Pen Excellence will always provide an explanatory and clear air regarding our products and services when reach out to by customers for business transactions, and before agreement on fulfillment of transactions are made by all parties involved. We will always be clear in expressing our ability and commitment for the desired service completion to the customer. Therefore, once transactions has been completed; payment received and service rendered, the following products and services are exempt from being returned:
- Resumes and all employment documents
- All writing services, including book writing, proofreading and editing of written works
- All categories Tutoring services
- All Spirituality, Motivation coaching and Inspiration services
- All Business Consulting services
Only regular priced items may be refunded. Sale items cannot be refunded.
To complete your return, we require a receipt or proof of purchase.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
There are situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
To return your product, you should mail your product to: 11201 Ed Brown Rd, Charlotte, North Carolina 28273
Please do not send your purchase back to the manufacturer.
You are responsible for paying your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you’re returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.
Once your item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you’re approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a period of 5-10 business days.
If you have not received your refund yet, first check your bank account, again. Then, if necessary, check your credit card company, it may take some time before your refund is officially posted.
Next, if necessary, contact your bank. There is often some time before a refund is posted.
If you still have not received your refund, please contact us at the following email address: [email protected]